Privacy Policy

At Tatlio, Inc. (“Tatlio”, “we”, “us”, or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, applications, and services — including Circus, Tycoon, Vet 360, and any related products or platforms (collectively, the “Services”).

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide Directly

• Account information: Name, email address, password, company/organization name, job title, and phone number when you create an account or request a demo.
• Profile & content data: Information you enter into the Services (e.g., financial data in Circus, business records in Tycoon, patient records in Vet 360).
• Communications: Messages you send us via contact forms, email, support chats, or surveys.
• Payment information: Billing details processed securely by our third-party payment processors (we do not store full card numbers).

1.2 Information Collected Automatically

• Usage data: Pages viewed, features used, time spent, clicks, and navigation paths.
• Device & technical data: IP address, browser type, operating system, device identifiers, language, and referring URLs.
• Cookies & similar technologies: We use essential, functional, and analytics cookies. See our Cookie section below.

1.3 Information from Third Parties

• Integrations: When you connect third-party services (e.g., Plaid for banking in Circus, calendar providers, or veterinary lab systems in Vet 360), we receive data you authorize those services to share.
• Business partners & referrals: Limited contact information if you are referred to us.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, maintain, and improve the Services
• Create and manage your account and authenticate you
• Process transactions and send related information (invoices, receipts)
• Send administrative messages, product updates, and security alerts
• Respond to your comments, questions, and support requests
• Personalize your experience and deliver relevant content or recommendations
• Monitor and analyze trends, usage, and activities to improve our products
• Detect, prevent, and address technical issues, fraud, or security threats
• Comply with legal obligations and enforce our agreements

We do not sell your personal information. We do not use your data to train general-purpose AI models without explicit consent or de-identification.

3. AI & Automated Processing

Our Services include AI-powered features (agents, insights, diagnostics assistance, etc.). When these features process your data:

• Processing is performed to deliver the specific feature you use
• We apply data minimization and access controls
• You remain in control — you can review, correct, or delete content processed by AI
• For Vet 360 diagnostic assistance, AI outputs are suggestions only and require professional veterinary judgment

4. How We Share Information

We may share your information only in these limited circumstances:

• Service providers: Trusted vendors who help us operate (hosting, analytics, payment processing, email delivery, customer support). They are bound by contractual confidentiality and data protection obligations.
• Integrations you authorize: When you connect third-party apps, data flows according to your permissions.
• Business transfers: In connection with a merger, acquisition, or sale of assets (you will be notified of any change in ownership or use of your information).
• Legal requirements: When required by law, subpoena, or to protect the rights, property, or safety of Tatlio, our users, or others.
• With your consent: For any other purpose disclosed at the time of collection or with your explicit permission.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal data within a reasonable timeframe, except where we must retain it for legal, accounting, or security purposes.

6. Your Rights & Choices

Depending on your location, you may have the following rights:

• Access — Request a copy of the personal data we hold about you
• Correction — Update or correct inaccurate information
• Deletion — Request deletion of your personal data
• Portability — Receive your data in a structured, machine-readable format
• Restriction / Objection — Limit or object to certain processing
• Withdraw consent — Where processing is based on consent

To exercise any of these rights, contact us at privacy@tatlio.com. We will respond within the timeframes required by applicable law.

You can also manage many preferences directly in your account settings (notifications, connected apps, data exports).

7. Cookies & Tracking Technologies

We use cookies and similar technologies for:

• Essential cookies — Required for the Services to function (authentication, security)
• Functional cookies — Remember preferences and settings
• Analytics cookies — Help us understand usage (we prefer privacy-respecting tools)

You can control cookies through your browser settings. Note that disabling certain cookies may limit functionality of the Services.

8. Data Security

We implement industry-standard technical and organizational measures to protect your information, including:

• Encryption in transit (TLS) and at rest
• Access controls and least-privilege principles
• Regular security assessments and monitoring
• Secure development practices

No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. International Data Transfers

Tatlio is based in the United States. If you access the Services from outside the U.S., your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. We use appropriate safeguards (such as Standard Contractual Clauses) where required by law.

10. Children’s Privacy

Our Services are not directed to children under 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately so we can delete it.

11. Special Note for Veterinary Practices (Vet 360)

If you use Vet 360, you are responsible for complying with applicable veterinary practice, privacy, and animal health record laws in your jurisdiction. Patient/client data you enter is processed under your instructions as the data controller. We act as a processor for that data and maintain appropriate safeguards.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. For material changes, we will provide additional notice (e.g., email or in-app notification). Your continued use of the Services after the effective date constitutes acceptance of the updated Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@tatlio.com
• General contact: Contact form or hello@tatlio.com
• Mail: Tatlio, Inc., Privacy Team, Atlanta, Georgia, USA